Posts filed under ‘Stories’

How not to impress your boss.

A couple of years ago, I was the new QA Manager for a small start-up.  There was a mountain of work to do (a complicated app and SMTP protocol to learn, test plans to write and about 50 defects to verify), I was in the process of building a team, I was short on equipment,  the CTO resented the fact that they needed a QA team at all and he hated me from day one.  In short, it sucked to be me and I was super stressed out.

We were crammed into a tiny suite, but a big new space in the same building was being renovated for us to move into.  I mentioned to my boss that I was having a hard time making progress on my to-do list because I was constantly being interrupted.  He said that his office in the new space was finished and I should hide out there until he moved in.  I immediately took him up on the offer and started rounding up my stuff.

In my desk was a bottle of wine I’d received as a birthday gift, but had forgotten to take home.  It was after 5:00 and I knew I was in for the long haul that night, so I decided that a glass or two of wine was warranted.  The only problem was that I didn’t have a corkscrew and couldn’t find one anywhere in the office (strange, because we had happy hours pretty often).

No bottle was going to outsmart me – I wasn’t about to let a silly thing like the lack of the proper tool keep me from enjoying a good Shiraz.  I found an allen wrench on a mostly-assembled IKEA desk and decided that I would just push the cork into the bottle rather than pulling it out.  Genius!

I gently started pushing down on the cork and felt it start to give.  Yippee!  Progress!  Suddenly, the cork gave way entirely and with a whoosh, my bottle of wine was transformed into a fountain.  Everything in a 10-foot radius was splattered with wine drops.  The brand new wooden desk, the freshly-painted walls, the newly-cleaned carpet, my laptop, my notebook, a big stack of documentation, me – all covered with red, red wine.

I didn’t realize I wasn’t the only one there and before I could even catch my breath, the IT Manager poked his head in the office.

“Are you OK?” he asked, stifling a chuckle.

“Uh…nope…not really.” I said as wine dripped off my nose.  “Does this look as bad as I think it does?”

“Yeah – it doesn’t look good.  I’ll help you clean up.”

What a great guy!  He helped me find spot cleaner for the carpet and we took to dabbing up wine from every surface.  After I thanked him, I IM-ed my boss to admit I’d nearly ruined his brand new office.  He laughed, and surprisingly, didn’t kick me out.  There was even some wine left in the bottle.

A couple of weeks later, everyone moved into the new space.  After my boss moved into his office, he marveled that there was no sign of my wine-bombing.  I wanted to take credit for a great clean-up, but all I could do was point to the ceiling.  Even the ceiling tiles had been showered, but we couldn’t get the wine off them.

Not the best mark I’ve made on a company, but it could turn out to be the most lasting…..

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March 13, 2009 at 3:51 pm Leave a comment

Ouch.

There I was, minding my own business, when one of our senior developers stopped by my cube.

Developer: “You suck.”

Me: “Probably.  How so this time?”

Developer: “Your automated tests missed a problem that I just caught on my machine.”

Me: “OK – let’s try to reproduce it so I can add it to my tests.”

We went through his steps together in the QA environment and found that the problem didn’t happen – everything worked as expected.  Turns out, he hadn’t updated his local source with the latest version from the repository.

Developer: “Oh, I guess I’m the one who sucks.”

I gave him some chocolate to soothe his bruised ego.

March 9, 2009 at 6:29 pm 1 comment

So you want to be a ___________…

If you were asked in high school to fill in the blank, would it be the career you’re working in now?  I’d wager that for most people, it wouldn’t.  Not that that’s a bad thing – after all, the world only needs so many Zamboni drivers and dolphin trainers.  For software test professionals, I’d up the ante and then wager that wouldn’t be the answer for anyone.  I honestly didn’t even know the field existed until I was working in it.

In 1998, I was working as a semiconductor engineer.  The job had been good, despite the lousy salary, but I had been transferred from a great manager to a terrible one.  I decided it was time to move on and went to a tech fair in Boulder with some friends to find a new job.  We were surprised to learn that ‘tech’ really meant ‘software’ – how did we miss that!?!

On the way out, I handed my resume to the VP of Engineering for a software company and apologized for wasting his time.  Apparently, he’d never had someone hand him a resume and tell him that they were wholly unqualified for any position at his company. He took pity on me and made up a position for me that was half software test, half tech pubs.  I seriously hated the tech pubs part of my job, but found I was really good at the software test part.  After a few months, I became the full-time test lead (no more wordsmithing – hooray!).

From the start, I saw that test was an unglamorous, under-appreciated position and dreamed of becoming a developer.  It didn’t matter that my only programming experience was in FORTRAN and BASIC, I wanted to write code like the real engineers.  TheGods.com had other plans for me.

I didn’t have any development experience, so when my company sank under the weight of the CEO’s ego, I took another test job.  And then another, and then another.  As companies kept tanking, I kept moving on to the next QA job.  The good news was that each time I moved, I got a better position with a higher salary.  But I began to realize that the only places that would pay me the salary I was making to be a developer were startups throwing VC around like Rip Taylor with confetti and the government.  I’d worked for the former and saw how long that lasted and I’m just not cut out for bureaucracy.

Finally, it occurred to me that the problem wasn’t with software testing, it was with me.  I longed to do more technical work, but hadn’t really asked for more technical assignments.   I was waiting around for someone to notice that I was smart enough, rather than asking for a chance to prove myself.  Since then, I’ve volunteered for the work that interests me if I see it and asked about it when I don’t.  Often, no one has considered it or had a chance to define it yet and they’re happy to let me work on it.

In the end, I’ve learned that, like most things, software testing is what you make of it.  Now that I’m working mostly with Watir, I get to do more interesting work than many developers working on bug fixes and I have more autonomy than I might have working on an official development team.  A career that I was hoping to move out of has become something of a dream job for me.  If I’d known all this in high school, I just may have put “Software Test Engineer” in the blank (unless I’d also known that there would someday be Mythbusters!)

March 7, 2009 at 7:35 am Leave a comment


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